The ACCES Blog

ACCES I/O Products has been serving PC-Based Data Acquisition and Control devices since 1987 and is proud to introduce another method of keeping in touch with our customers - The ACCES Blog.

Monday, April 6, 2009

Tweaking a Design

In addition to our ~300 COTS products, we have a database of almost 700 "specials".

These Specials (designated by -Sxx numbers appended to a standard part number) are modifications to the base product that a customer, like yourself, asked us to make in order to tweak a design to fit their specific application better.

This broad database of "predesigned specials" is proof positive of our ability and willingness to serve the needs of our customers.

-- if you don't see a product in our broad lineup that perfectly suits your application, just call our Application Engineers -- with so many Specials already designed, and so many years worth of experienced engineers, you won't believe how easy - and inexpensive - it is to satisfy any requirement!

ACCES - The Source for All Your I/O Needs

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About Customer Service

Hello, this is John Hentges. I am the primary technical support contact here at ACCES. More than 80% of all customer support calls and emails start with me, at my desk.

I have been with ACCES for more than twenty years, and, in addition to my work supporting you, I also manage the Software R&D lab, and write all the firmware for our products.

That's right! When you call for Technical support, you speak with an actual developer with over twenty years experience working with our products.

--And, for when a question comes in that's a little more hardware oriented than I feel I can handle, I have a team of hardware engineers with more than 121 years combined experience here at ACCES available to answer your questions.

Real service, real support.

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